Contact us
Every order can be tracked and every query raised from the Track & Support page — that's
the fastest route, because it attaches your order details automatically. If you'd rather
write to us directly, the addresses below reach a real person.
Support channels
| Order support |
support@bayzonstores.online Tracking, delivery, returns, refunds and product questions. First response within 48 hours. |
|---|---|
| New & bulk orders |
orders@bayzonstores.online Trade accounts, bulk quantities and GST invoicing. |
| Grievance redressal |
grievance@bayzonstores.online Escalations and formal complaints. See the section below. |
| Working hours | Monday to Saturday, 10:00 AM to 7:00 PM IST Monday to Saturday (excluding public holidays) |
Registered office
BAYZONS PRIVATE LIMITED
Unit No. A-203, 204, Kotia Nirman Commercial
Andheri, Mumbai
Maharashtra 400053, India
This is our registered and operating office. It is not a retail counter — we are an online store and do not offer walk-in sales. Please raise queries by email or through Track & Support.
Grievance Officer
In accordance with the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, the following officer has been appointed to address complaints about the Website, your orders, or your personal data.
| Name | Grievance Officer |
|---|---|
| Designation | Nodal Grievance Officer |
| Company | BAYZONS PRIVATE LIMITED |
| grievance@bayzonstores.online | |
| Address | Unit No. A-203, 204, Kotia Nirman Commercial, Andheri, Mumbai, Maharashtra 400053, India |
| Acknowledgement | Within 48 hours of receipt |
| Resolution | Within 30 days of receipt |
How to escalate
- Raise the issue first through Track & Support or at support@bayzonstores.online, quoting your order number. Most matters are resolved here.
- If you are not satisfied with the response, or you have not heard back within 48 hours, email the Grievance Officer at grievance@bayzonstores.online with your order number and a summary of what has happened so far.
- We acknowledge every escalation within 48 hours and aim to close it within 30 days, keeping you updated in writing.
What to include
- Your order number (format BZ260924-XXXXXX) and the email address used at checkout.
- A short description of the problem.
- Photographs, where the issue relates to damage, the wrong item or a short-supplied pack.