Returns & Refund Policy

Last updated 09 August 2026 · BAYZONS PRIVATE LIMITED · bayzonstores.online

1. Return window

You may request a return within 7 days of delivery. The request must be raised through the Track & Support page on this Website, or by email to support@bayzonstores.online, quoting your order number.

Requests raised after 7 days from delivery cannot be accepted, because we are unable to verify the condition of living goods after that period.

2. What we accept a return for

We will accept a return, and offer a replacement or a full refund including any shipping charge paid, in each of these cases:

• The Product arrived damaged, crushed, wet or with a torn or broken seal.
• You received the wrong Product, the wrong variety or the wrong pack size.
• The pack is short-supplied against the quantity or weight stated on the listing.
• The Product was past its stated validity or best-before date on the day it was delivered.
• A live plant or sapling arrived dead, broken or severely damaged in transit.
• The order was never delivered, or was marked delivered but not received.

3. What we cannot accept a return for

Because seeds and live plants are living goods whose condition depends entirely on handling after delivery, we are unable to accept returns in these cases:

• Seed packs that have been opened, part-used, resealed or repacked.
• Claims based on germination rate, yield, crop performance or harvest outcome. Germination depends on soil, moisture, temperature, storage and sowing method, none of which we control after delivery.
• Live plants or saplings that declined, wilted or died more than 48 hours after delivery, as this reflects care conditions after delivery.
• Products damaged by incorrect storage, exposure to moisture, heat or pests after delivery.
• Requests raised more than 7 days after delivery.
• Products returned without their original packaging, batch label or lot number.
• Minor differences in colour, size or appearance from the product photograph, which are inherent in natural produce.

For live plants and saplings specifically, any transit damage claim must be raised within 48 hours of delivery with photographs, so that we can distinguish transit damage from post-delivery care.

4. How to raise a return

1. Go to the Track & Support page and enter your order number and the email address used at checkout.
2. Select the issue type — Damaged, Wrong item, Short supply, Not delivered, or Other.
3. Describe the problem and attach clear photographs of the outer packaging, the shipping label and the Product as received. For a short-supply claim, please include a photograph on a weighing scale where possible.
4. Submit the request. You will receive an acknowledgement with a support reference number.
5. Our team reviews the request and responds within 48 working hours with a decision or a request for more information.

5. Pickup and return shipping

Where a return is approved because the Product was damaged, incorrect, short-supplied or not as described, we arrange and pay for the reverse pickup. You will not be charged anything.

Where a return is approved as a goodwill exception at your request, and the Product was correctly supplied, the return shipping cost may be deducted from the refund. We will tell you the amount before we proceed.

Please keep the Product in its original packaging with the batch label intact until the pickup is completed.

6. Refunds

Once a return is approved — and, where a pickup applies, once the Product reaches us and passes inspection — we initiate the refund within 2 working days.

Refunds are credited to the original payment method. The amount typically reflects in your account within 5 to 7 working days of initiation, depending on your bank or card issuer. We will share the refund reference number with you.

• Prepaid orders: refunded in full to the original payment instrument, including the shipping charge where the fault was ours.
• Cash on Delivery orders: refunded by NEFT or IMPS to a bank account you nominate. We will ask you for the account holder name, account number and IFSC.
• Partial returns: only the value of the returned line items is refunded. Where the remaining order value falls below a free-shipping threshold, we do not retrospectively add a shipping charge.
• The ₹50 COD handling charge is refunded only where the fault was ours.

7. Replacements

Where you prefer a replacement instead of a refund, and the Product is in stock, we dispatch the replacement at no cost to you within 2 working days of approving the return. If the Product is out of stock, we will offer you either an alternative of equivalent value or a full refund — your choice.

8. Failed and cancelled payments

If an amount was debited from your account but the order did not confirm, the amount is normally auto-reversed by your bank within 5 to 7 working days without any action from us. If it has not reached you after 7 working days, write to support@bayzonstores.online with the transaction reference and we will take it up with the payment gateway on your behalf.

9. Escalation

If you are not satisfied with how your return or refund has been handled, escalate to our Nodal Grievance Officer at grievance@bayzonstores.online. We acknowledge every escalation within 48 hours and resolve it within 30 days.

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