Shipping & Delivery Policy

Last updated 09 August 2026 · BAYZONS PRIVATE LIMITED · bayzonstores.online

1. Where we deliver

We deliver across India to pin codes served by our courier partners. Serviceability is confirmed at checkout. If your pin code is not serviceable, we will contact you within 1 working day and offer either an alternative delivery arrangement or a full refund.

We do not currently ship outside India.

2. Shipping charges

• Prepaid orders: shipping is free, with no minimum order value.
• Cash on Delivery orders: a flat handling charge of ₹50 applies, shown separately in your order summary before you confirm.
• There are no hidden charges. The total shown at checkout is the total you pay.

3. Order processing and dispatch

Orders placed before 4:00 PM IST on a working day are normally processed the same day. Orders placed after that, or on a Sunday or public holiday, are processed on the next working day.

Dispatch normally takes 1 to 3 working days from order confirmation. Live plants and saplings are dispatched only on Monday to Wednesday, so that they are not held in a courier hub over a weekend.

4. Delivery timelines

Once dispatched, typical delivery times are:

• Metro cities: 3 to 5 working days from dispatch.
• Other cities and towns: 4 to 7 working days from dispatch.
• Remote, hilly and North-Eastern regions: 7 to 12 working days from dispatch.

These are estimates based on courier performance, not guaranteed dates. Delivery may take longer during monsoon, festival peaks, regional restrictions or courier network disruption. We will keep you informed if we become aware of a delay affecting your order.

5. Packaging

Seeds are supplied in sealed, moisture-resistant packs carrying the variety name, pack size, lot number and packing date, and are shipped inside a rigid outer carton. Live plants and saplings are shipped with the root ball secured and wrapped, in a ventilated carton marked “Live Plant — Handle With Care” and “This Side Up”.

6. Tracking your order

You will receive the courier name and tracking number by email once your order is dispatched. You can also check the current status at any time on the Track & Support page using your order number and the email address you used at checkout.

7. Delivery attempts and failed delivery

Our courier partners make up to three delivery attempts. Please make sure the phone number you give at checkout is reachable, as couriers call before delivering.

If all three attempts fail, or the parcel is refused at the door, it is returned to us. For prepaid orders we refund the order value in full once the parcel reaches us, less the actual return freight where the failure was not our fault. Repeated refusal of Cash on Delivery orders may result in COD being disabled for that account or address.

8. Damaged, lost or undelivered parcels

• If a parcel arrives visibly damaged, please photograph it before opening and raise a support request within 48 hours of delivery.
• If tracking shows delivered but you have not received the parcel, tell us within 48 hours. We will raise a proof-of-delivery investigation with the courier, which normally concludes within 7 working days.
• If a parcel is confirmed lost in transit, we will send a free replacement or refund you in full — your choice.

9. Address accuracy

Please check your delivery address and PIN code carefully before confirming. We can change an address only before dispatch. Write to support@bayzonstores.online immediately if you need a correction. We are not able to recover parcels delivered to an incorrect address supplied by the customer.

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