Frequently asked questions
If your question isn't answered here, write to
support@bayzonstores.online
or raise a query from the Track & Support page. We reply within 48 hours.
Do I need an account to order?
No. You can complete a purchase as a guest with just your name, email, phone and delivery address. An account is optional and simply saves your details and order history for next time.
What payment methods do you accept?
UPI, credit and debit cards, net banking and wallets through our secure payment gateway, plus Cash on Delivery on orders up to ₹20,000 at serviceable pin codes.
How much is shipping?
Shipping is free on every prepaid order with no minimum value. Cash on Delivery orders carry a flat ₹50 handling charge, shown separately before you confirm.
When will my order arrive?
Dispatch takes 1 to 3 working days. After dispatch, delivery typically takes 3 to 5 working days to metro cities, 4 to 7 working days elsewhere, and 7 to 12 working days to remote and North-Eastern regions.
How do I track my order?
Use the Track & Support page with your order number and the email address you used at checkout. You will also receive the courier name and tracking number by email at dispatch.
Can I return seeds?
Yes, within 7 days of delivery, if the pack arrived damaged, was the wrong variety or pack size, was short-supplied or was past its validity date. Opened or part-used packs and claims based on germination or yield cannot be accepted — our Returns & Refund Policy explains why in full.
My plant arrived damaged. What do I do?
Raise a support request within 48 hours of delivery with photographs of the packaging and the plant. Transit damage to live plants is fully covered by replacement or refund.
How long does a refund take?
We initiate the refund within 2 working days of approving it. It then normally reaches your account within 5 to 7 working days, depending on your bank. For COD orders we refund by NEFT or IMPS to a bank account you nominate.
Can I cancel my order?
Yes, free of charge at any time before dispatch, through the Track & Support page. After dispatch you can refuse the delivery or raise a return once it arrives.
Do you guarantee germination?
No, and we would not trust anyone who does. Germination depends on your soil, moisture, temperature, storage and sowing method. We guarantee the variety, the pack size, the freshness and the condition on arrival.
Still need help?
Raise a query against your order and we'll pick it up with the full order history in front of us — that's usually the quickest way to get it resolved.