Cancellation Policy

Last updated 09 August 2026 · BAYZONS PRIVATE LIMITED · bayzonstores.online

1. Cancelling before dispatch

You may cancel any order free of charge at any time before it is dispatched. Dispatch normally happens within 1 to 3 working days of order confirmation, so please raise a cancellation as soon as you decide.

To cancel, go to the Track & Support page, enter your order number and the email you used at checkout, and submit a request with the issue type set to Cancellation. You may also email support@bayzonstores.online with your order number in the subject line.

2. Refund on cancellation before dispatch

For a prepaid order cancelled before dispatch, we refund 100% of the amount paid, including any handling charge, with no deduction. The refund is initiated within 2 working days of the cancellation being confirmed, and normally reflects in your account within 5 to 7 working days.

For a Cash on Delivery order cancelled before dispatch, nothing has been paid, so no refund arises. The order is simply closed.

3. After dispatch

Once an order has been handed to the courier we cannot cancel it, because the parcel is no longer under our control. You have two options:

• Refuse the delivery when the courier arrives. The parcel returns to us and, for a prepaid order, we refund the order value once it reaches our facility, less the actual return freight.
• Accept the delivery and then raise a return under our Returns & Refund Policy, if the Product qualifies.

4. Cancellation by us

We may cancel an order, in whole or in part, in the following circumstances. Where you have paid, we refund the affected amount in full, with no deduction, and we will tell you why:

• the Product is out of stock or the lot fails our pre-dispatch quality check;
• your delivery PIN code is not serviceable by any of our courier partners;
• the price or product description was listed in manifest error;
• we are unable to reach you on the contact details provided, after at least two attempts;
• we reasonably suspect the order is fraudulent or breaches our Terms & Conditions;
• delivery is prevented by a force majeure event.

5. Partial cancellation

Where only part of your order can be fulfilled, we dispatch what is available and cancel the rest. The cancelled line items are refunded in full. We will not retrospectively apply a shipping charge to the reduced order.

6. Questions

For any question about a cancellation, write to support@bayzonstores.online. If you are not satisfied with the outcome, escalate to grievance@bayzonstores.online.

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